Hey everyone, I have an exciting review for you today! This is my first impression on the newly opened shop - Ten Three Labs! A user on /r/IMAM had been talking about opening her company and finally did it :) A huge belated congratulations to you, Cara! Even though I already have a crap ton of makeup, I decided to scope out the shop and hopefully support a fellow redditor. So far, the shop carries eyeshadow, salve sticks (lip balms), smudge sticks (tinted lip balms), and perfume oils. I decided to get the limited Howl O'Ween collection in full size because she had a beautiful wolf on the label (yes, I am that shallow). The collection consists of three shadows and one perfume. I decided to pick up a Smudge Stick in All Vamp Everything and a perfume sample in Exorcists of Malignant Devils as well.
My order came a few days later and it was wonderfully packaged. Check it out below!
Everything came in the decorative bag above and was sealed with a sticker. The perfume were all put into a cute potato-sack bag. What I thought was wonderful was that she included sifters for the three full sized shadows as well! I rarely use sifters, but I love that she was thoughtful enough to include it. She included one free shadow sample, perfume sample, a bag of flower seeds, and a cute fortune fish! I love both the flower seeds and fortune fish because it's not something you see all the time, plus I loved playing with those fortune fish as a child so I'll treasure this one.
The contents of my order were packed securely as well. All of my eyeshadow jars and Smudge Stick were shrink wrapped to prevent leakage. Another great note is that my jars were packed COMPLETELY full, which was surprising and much appreciated.
Unfortunately, my order had some problems. The perfume sample had no label on it, so I had no idea which one I got. My Smudge Stick was also overfilled a lot and cracking, so I had no idea how to use it without breaking it off. I messaged Cara on the subreddit and replied within an hour. She apologized and offered me a refund or a replacement Smudge Stick. I accepted a replacement since I really wanted to use the color. I also asked about the perfume and described the scent to her (as best as I could do since I'm extremely new to perfume) and she was able to answer me with the horrible description I gave haha. She sent out my replacement in the same day and I got it a few days later. Along with the replacement stick, I also got the label for the perfume, a salve stick, and two other free shadows! Top-notch customer service and interacting with her was great.
